cb99 Privacy Policy

cb99 is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This privacy policy describes how cb99 collects your personal information, the purposes for which that information is used, how it is stored, and the steps we take to protect your data.

By using our website or services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. If this policy changes, we will update it on the website and notify you accordingly.

What Information We Collect

We may collect the following types of information when you register and use the cb99 platform:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Financial transaction information (bKash, Nagad, Rocket, or bank account details)

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time, date, and session duration of platform access
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies

1.3 Gaming Activity Information

• Betting history and gaming transaction records
• Deposit and withdrawal details
• History of bonus and promotional offer usage
• Customer service communication records

Purpose of Information Use

Your information collected by cb99 is used for the following purposes:

2.1 Account Management and Identity Verification

We use your personal information to create, manage, and secure your account. This includes age verification — as cb99 is a platform for users aged 21 and above only.

2.2 Financial Transaction Processing

Relevant financial information is used to process your deposits (minimum ৳500) and withdrawals (minimum ৳1,000), to prevent fraud, and to ensure financial security.

2.3 Providing Customer Support

Our 24/7 Bengali live chat support team uses your account information to resolve your issues quickly.

2.4 Security and Fraud Prevention

Information is reviewed to ensure platform security, detect suspicious activity, and comply with anti-money laundering policies.

2.5 Service Improvement and Personalization

By analyzing your preferences and gaming behavior, we create a more tailored experience for you — such as relevant game recommendations or saving your preferred payment method.

Information Storage and Security

3.1 Data Retention Period

We retain your information for as long as your account is active or as necessary to provide services. Some information may be retained beyond that period to meet legal obligations, resolve disputes, and enforce our agreements.

3.2 Technical Security Measures

cb99 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) Encryption: All data transferred between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized personnel can access your information.
• Regular Security Audits: Our systems undergo regular security audits.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.

Information Sharing with Third Parties

cb99 never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted payment processors (bKash, Nagad, Rocket, bank transfer) and technology partners who assist in delivering our services. These partners are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

We may be required to disclose information to relevant authorities when required by court order, government directive, or as part of a legal process.

4.3 Fraud Prevention

Relevant information may be shared with regulatory bodies to prevent money laundering, fraud, or other illegal activity.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the cb99 platform. Cookies are small text files stored in your browser.

5.1 Use of Cookies

• Essential Cookies: Maintaining login status, ensuring security, and providing basic functionality.
• Functional Cookies: Remembering your preferred language, payment method, and other settings.
• Analytics Cookies: Monitoring website usage to improve service quality.

5.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

Your Rights and Choices

You have certain rights over your personal information. cb99 respects these rights.

6.1 Right to Access

You have the right to know what information we hold about you. Upon request, we can provide a summary of your personal information.

6.2 Data Correction

If there is any error in your information, you can contact our customer service team to have it corrected.

6.3 Right to Close Your Account

You may request to close your cb99 account at any time. Even after account closure, some information may be retained for a specified period as required by law.

6.4 Opting Out of Marketing Communications

If you do not wish to receive our promotional messages, you can disable them through your account settings or via customer service. However, necessary messages related to transactions and security cannot be stopped.

Protection of Minors

cb99 is a platform strictly for adults. We do not allow anyone under the age of 21 to register or use our services. We do not knowingly collect any personal information from minors.

If a person registers by declaring a false age, we reserve the right to immediately close their account and delete the associated information. If you suspect that a minor is using our services, please contact us.

International Data Transfer

Our technology infrastructure may operate on servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains protected in accordance with this privacy policy.

For international data transfers, we ensure industry-standard safeguards, contractual obligations, and technical security measures.

Policy Changes and Updates

cb99 may update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Notify registered users by email where necessary.

Continued use of the platform after an update will be considered as your consent to the revised policy.

Responsible Gaming and Information Use

cb99 believes in responsible gaming. We may use information about your gaming behavior for the following purposes:

• Identifying signs of potential addiction and providing you with support.
• Enforcing self-exclusion or limit-setting requests.
• Providing information and resources related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.