Help Center
Answers to Frequently Asked Questions about cb99
From opening an account to deposits and withdrawals, games, bonuses, and security — find detailed answers to all important questions about cb99 here.
Whether you are new to the cb99 platform or an experienced player, this FAQ page is a complete information resource for you. Here we have provided detailed answers to the most frequently asked questions on account registration, transactions via bKash and Nagad, rules for cricket betting and slot games, bonus terms and conditions, and responsible gaming. Each answer is written in plain English so you can quickly find the information you need.
Account
Account and Registration
Opening an account at cb99 is completely free. You need to provide an active mobile number and a password. The registration process takes just a few minutes and is fully mobile-friendly. Provide accurate information as it may be verified later for withdrawals.
cb99 is for players aged 21 and above only. You must agree to the age verification terms when creating an account. If an underage account is found, it will be immediately suspended and deposited funds will not be refunded.
No, according to cb99 rules only one account per person is allowed. Creating multiple accounts from the same device, mobile number, or payment method may result in all accounts being suspended. This rule is strictly enforced to maintain a fair gaming environment.
Click the "Forgot Password" option on the cb99 login page. A verification code will be sent to your registered mobile number. After entering the code correctly, you can set a new password. If you have trouble, get help from the 24/7 live chat support.
After logging in, go to the "Profile" or "Account Settings" section to update your personal information. Changing your mobile number may require identity verification. Keeping your information accurate is important as it is essential for successful withdrawals.
Payment
Deposits and Withdrawals
Deposits from bKash to cb99 are generally completed instantly. In most cases, the balance is added to your account within a few seconds to a few minutes. If there is a delay due to network issues, contact live chat with your reference number.
The minimum deposit amount at cb99 is ৳500 (the same for all methods), and the minimum withdrawal amount is ৳1,000. Transactions below these limits cannot be processed. There are no separate rules for large deposits or withdrawals, though verification may be required.
Withdrawals from cb99 to Nagad and all other methods are generally completed within 5-30 minutes. This is one of the fastest withdrawal times among online gaming platforms in Bangladesh. After submitting your request, you can check the status using your tracking number.
cb99 currently supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. These methods are the most popular and reliable financial services in Bangladesh, so transactions remain fast and secure. If new payment methods are added in the future, you will be notified in the app.
cb99 does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (such as bKash, Nagad, or Rocket) may apply their own transaction charges, which are determined entirely by that service's policy. For bank transfers, your own bank's charges apply.
Common reasons for a cancelled withdrawal include incomplete account verification, unmet wagering requirements, or discrepancies in payment account details. In such cases, a notification is sent stating the reason for cancellation. Contact 24/7 live chat for a resolution and provide the required information.
Gameplay
Games and How to Play
To bet on the Bangladesh Premier League (BPL) and other cricket tournaments at cb99, go to the cricket section. Choose your preferred option from match, session, and player markets. Review the odds carefully before placing a bet and stay within your budget. You can also place bets while a match is in progress using the live betting option.
Slot games use Random Number Generator (RNG) technology, which keeps the outcome of every spin completely fair and unpredictable. cb99 has hundreds of slot games from top providers including PG Soft, Pragmatic Play, and JILI. Select your bet size, click the spin button, and enjoy.
RTP, or Return to Player, is a theoretical value that indicates how much you can expect to get back per ৳100 bet over the long term. It is not a guarantee for any single session or spin — each round takes place independently. RTP is set by the developer and verified by third-party auditors.
cb99's live casino section offers the chance to play with real dealers in real time. Live roulette, baccarat, and live show games from top providers such as Evolution Gaming and Ezugi are available. With a stable internet connection, you get the same quality experience on mobile.
Yes, cb99 is fully mobile-optimized. All features can be accessed from the browser on both Android and iOS devices. Slots, live casino, cricket betting, deposits and withdrawals, and customer support — everything can be done from a smartphone. You get the full experience without downloading a separate app.
Offers
Bonuses and Promotions
As a new member, you will receive a 100% match bonus on your first deposit at cb99, up to ৳5,000. That means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus, bringing your total balance to ৳10,000. A minimum deposit of ৳500 is required to use the bonus.
The wagering requirement for the cb99 welcome bonus is 20x. That means you can withdraw once you have completed betting 20 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳40,000 in bets. You cannot withdraw directly from the bonus until this condition is met.
cb99's VIP program has three tiers: Bronze, Silver, and Gold. You can be automatically upgraded to a higher tier by playing actively. Bronze members receive up to 0.3% cashback per week, Silver members receive 0.5%, and Gold members receive 0.8% weekly cashback.
Each week, a set percentage of your net losses is returned to your account as cashback, based on your VIP tier. This cashback can be withdrawn directly or used in your next game. Cashback is generally paid out every Monday.
Yes, during the IPL, T20 World Cup, and BPL seasons, cb99 offers special cricket bonuses and free bet promotions. These offers are temporary and specific terms and conditions apply. Check the cb99 promotions page regularly or ask in live chat to get updates on upcoming promotions.
Security
Security and Responsible Gaming
cb99 uses SSL encryption technology to keep all data secure. Your personal information, payment details, and gaming history are stored under a strict privacy policy. Information is not sold or shared with third parties — this is part of our privacy policy.
Yes, cb99 offers the option to set daily, weekly, or monthly deposit limits as a responsible gaming tool. These limits can be set from the Account Settings or Responsible Gaming section. Keeping your gaming habits in check is an important part of healthy gaming.
Self-exclusion is a feature that lets you voluntarily block access to your own account for a set period of time. If you feel that gaming is having a negative impact on your life, request self-exclusion through 24/7 live chat. We fully respect this decision.
Common signs include playing beyond your budget, placing larger bets to chase losses, lying to loved ones, and losing focus on daily tasks. In this situation, contact cb99's responsible gaming team via live chat. Seek professional advice if needed.
If you see unfamiliar transactions or suspicious logins on your account, immediately change your password and contact us via 24/7 live chat or at [email protected]. Our security team will investigate promptly and take the necessary steps. It is recommended to keep two-factor authentication enabled to protect your account.
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